As hoteliers, their work experience and insights often have unique charm and value.

Today, we delve into the story of a hotel industry general manager candidate, trace his glorious experience in this field, and understand his experience and beliefs.

The hotel industry is full of opportunities and challenges.

When this hotelier first entered the industry, he faced many unknowns.

I held roles in hotels in different areas, such as working in a lively city center hotel where there was a constant flow of guests coming and going.

Starting from the most basic position, he gradually came into contact with customers with different personalities and needs, as well as various complicated work matters.

As time went by, he continued to learn and accumulate in different positions.

In the reception position, you need to accurately record visitors' needs and deal with problems quickly; as for guest room management, you must ensure that the room is clean and comfortable.

It was these experiences that gradually made him realize that the hotel industry was an industry suitable for him.

He came to realize that his passion for the hospitality industry came from a deep affection for his customers and colleagues.

Actively meeting guests and communicating with team members every day, he found a sense of belonging here.

Not only that, every time he heard guests praise the hotel, such as praising the hotel facilities, location and team performance, the joy seemed to be similar to the feeling of a theater actor receiving warm applause from the audience, which made him even more convinced that his The decision was correct.

On his way to becoming General Manager, he gained an in-depth knowledge of all hotel departments.

In his role as General Manager, the location is within the hotel he manages.

His daily work involves many aspects and every day is full of freshness.

He joined the front desk department and saw with his own eyes that the front desk staff efficiently handled reservations and guest check-in and check-out procedures. He also went deep into the kitchen and paid attention to ensuring the quality of catering.

When it comes to the richness of working in a hotel, he finds that no day is the same.

This is because the hotel faces new guests and new needs every day.

This requires him to continuously change his strategies to adapt to various situations. He also needs to improve the hotel's service quality in subtle ways to ensure that every customer can have a satisfactory experience.

Hilton's "with" plan has positive significance for environmental protection.

This initiative promotes sustainable travel and tourism.

At his hotel, the plan was put into action.

Time goes back to the implementation period of a series of activities.

The hotel actively responds to this plan and takes various measures to support environmental protection.

For example, use environmentally friendly cleaning products in the hotel to reduce the use of disposable items.

This not only conforms to the concept of environmental protection, but also gives the hotel more advantages in its long-term development.

Hotel employees actively participate in these environmental protection actions, knowing that protecting the environment has far-reaching significance.

He often encourages employees to share environmental knowledge and enhance the environmental awareness of the entire team.

In this way, Hilton’s “with” plan takes root in the hotel’s daily operations.

Giving back to society is an important belief that the hotel upholds.

He mentioned a loving event in 2017 that saw a 35-meter-long cake created at the hotel.

The location is in the lobby of the hotel, where there are many customers.

The event donates all proceeds from cake sales to charity.

Surprisingly, 735 cakes were sold out in just 88 minutes.

Also during the Christmas period, the Christmas market organized by the hotel is also public welfare.

Set up market stalls in the hotel’s outdoor plaza and donate all proceeds.

He deeply feels that when his actions bring significant changes to the lives of others, the sense of accomplishment is incomparable.

Witnessing the improvement in the lives of those in urgent need of aid as a result of this donation, his belief in giving back to society became stronger.

Inspired by the Hilton program and driven by his belief in giving back to society, he has had a profound impact on the team.

In his team, members can feel the power of this belief.

He says this motto inspires him every day, and he has observed that his team members are inspired by it as well.

During the environmental protection activities held in the hotel, everyone worked together and came up with many innovative environmental protection ideas.

In terms of giving back to the society, team members also actively participate in various activities.

Everyone mobilized relatives and friends to promote the hotel's charity activities. For example, at the 35-meter-long cake sales event, many relatives and friends of the team members bought the cakes. This also caused the cakes to be sold out quickly, which is a reason that cannot be ignored.

Hospitality jobs have a unique role to play in making the world a better place.

The hotel is a place of social interaction and service. It not only allows travelers to enjoy comfortable accommodation, but also welcomes tourists during peak travel periods and allows them to appreciate the local customs and customs.

Moreover, they effectively promote positive social progress through practical actions, such as participating in environmental protection and charity activities.

This social value of the hotel industry cannot be ignored.

Hotel employees working hard in their respective positions can trigger a series of positive chain reactions.

The story of this hotelier shows the rich connotation and positive social functions of the hotel industry.

So do you have a similar sense of accomplishment in your work?